Terms & conditions – Purchases, refunds and returns

1. Scope

These purchase terms apply to all sales of Bsness business plan software made through our website. They set out the rules applicable to cancellations, refunds and returns.
They complement the terms of the sales contract and are available for review before payment.

2. Right to cancel (withdrawal)

In line with applicable consumer regulations, you have a 14-calendar-day right to cancel from the date of purchase, during which you may request a full refund if you are not satisfied with your purchase.
To exercise this right, you must notify us of your decision before the 14-day period expires.

3. Digital software and limitations

The software we sell is a downloadable digital product.
Under applicable rules, once the download has started or the licence has been activated, the right to cancel may be limited or waived if performance begins before the end of the cancellation period and you have expressly agreed to lose your right to cancel.
Therefore, once the software has been downloaded or the licence activated, the right to cancel may no longer apply.

4. Refund conditions

A refund may be granted if:

• the request is received within the cancellation period;

• the software has not been downloaded or the licence activated;

• or a proven defect occurs during installation or activation.

If your request is accepted, we will process the refund within a reasonable timeframe (typically within 14 business days) after receiving your request.

5. Complaints and refund procedure

To request a refund or report an issue, contact:

📧 info@bsness.co.uk
Subject line: “Refund request”

In your message, please include:

• your full name;

• your order number;

• the reason for your request.

After receiving your request, we will review it and respond as soon as possible.

6. Non-refundable products

The following are considered non-refundable:

• licences that have already been downloaded or activated;

• access to digital files and included resources (manuals, examples, templates) once the download has started;

• any assistance or customised configuration services that have already been provided.

7. Technical faults

If the software has a technical fault or a blocking error, contact support immediately. We will help you resolve the issue or, if necessary, propose a replacement or a refund.

8. Refund method

Refunds are issued using the same payment method used for the purchase, unless otherwise agreed.
Processing times may vary depending on your payment provider, but we will do our best to complete the refund as quickly as possible.

9. Changes to these terms

Bsness reserves the right to amend these purchase terms at any time. New versions will be published on the website and will apply to purchases made after publication.

10. Contact and support

If you have any questions about these purchase terms, refunds or returns, you can contact us at:

📧 info@bsness.co.uk
💬 24/7 chat support (where available on the website)

Summary of rights

• Right to cancel: 14 calendar days;

• Digital software: cancellation right may be limited after download/activation;

• Refund process: email request + review + response typically within 14 business days;

• Non-refundable: downloaded or activated licences.